Report a problem with your DNOR
Tell us the model, what is happening and how to reach you. Our team will contact you to sort it out — and if it is a fault under warranty, we will say so.
Three quick checks first
- Power and backup batteryIs the mains switch on? After a long blackout the 72-hour backup battery may be flat — give it a few hours on mains.
- Remote batteryIf the gate works from the wall button but not the remote, try a fresh remote battery first.
- Manual releaseIf you used the manual release (keylock) during a blackout, make sure it is locked back in before the motor can drive the gate.
Still not right? Send us the details
Prefer to talk?
WhatsApp — Klang Valley · WhatsApp — other states · All contact details
Happy with your system instead? Leave a review on your model's page.